What came across, very powerfully, was the immense pride the moderators had in the roles they had played in protecting the world from online harm.

They saw themselves as a vital emergency service. One says he wanted a uniform and a badge, comparing himself to a paramedic or firefighter.

“Not even one second was wasted,” says someone who we called David. He asked to remain anonymous, but he had worked on material that was used to train the viral AI chatbot ChatGPT, so that it was programmed not to regurgitate horrific material.

“I am proud of the individuals who trained this model to be what it is today.”

Not quite what I expected from this article, but that’s interesting